Atento, a prominent player in the Business Transformation Outsourcing (BTO) sector, is actively hiring across various regions in Brazil for both hybrid and home office positions. Renowned for its technological integration and a strong emphasis on employee value, Atento is particularly looking for talent to fill a Team Leader II role in Santo André (SP). This position promises an attractive salary along with competitive benefits.
Selective Process
The recruitment process for the Team Leader II position includes several stages designed to thoroughly evaluate candidates’ abilities. Initially, candidates must complete an online registration, followed by a general assessment. Those who succeed in this phase will advance to specific tests, which include an Excel Assessment and a practical case study that mimics real-life leadership challenges.
Following the evaluation results, the next step involves screening applicants whose profiles align closely with the job requirements. Selected candidates will be invited for interviews with HR and/or the Requisition Manager. This interview will focus on discussing previous experiences and assessing cultural fit. Those who pass all stages will proceed to the final hiring phase and integration into the Atento team.
Team Leader II Support/Audit – Santo André (SP)
The Team Leader II Support/Audit role in Santo André (SP) is a key vacancy within the company. It is a permanent position with a starting salary of R$2,600.00. The work schedule is set for 200 hours per month on a 5×2 scale, operating from 08:00 to 17:00, with weekends off. Initially, the job will follow a hybrid model, requiring some in-person attendance at Av. Dom Pedro I, 530 – Vila America, Santo André, with the potential to transition to home office post-probation. In this role, the leader will supervise the team, track key performance indicators (KPIs), analyze performance deviations, provide feedback, manage schedules, and develop strategies for ongoing operational improvement.
About Atento
Atento has solidified its reputation in the Business Process Outsourcing (BPO) industry and is now leading the transition to Business Transformation Outsourcing (BTO). This innovative approach emphasizes a profound transformation of customer experiences through strategic consulting, advanced use of artificial intelligence, operational excellence, and a focus on the value of human resources. The company is committed to ensuring that technology serves its employees and believes that genuine business impact arises from passionate experts.
The strength of Atento lies in its workforce, described as adept at simplifying technology to enhance everyday life. The culture at Atento values empathy and seeks professionals who align with its mission to create connections and deliver genuine results. Furthermore, Atento highlights its commitment to inclusion, ensuring that all job openings are accessible to individuals with disabilities and other beneficiaries. These positions are prominently featured on specialized career portals.
Job Requirements
To qualify for the Team Leader II position in Santo André, candidates must have completed or be currently enrolled in higher education and possess verifiable experience in team leadership. Intermediate proficiency in Microsoft Office applications, particularly Excel, PowerPoint, Word, and Outlook, is also required. Essential soft skills sought by Atento include inspiring leadership, assertive communication, discipline, autonomy, proactivity, organization, persuasive capabilities, and a strong team-oriented spirit.
Position Benefits
While detailed benefits for the Team Leader II position were not explicitly outlined, Atento is recognized for offering competitive market-related packages. Benefits typically encompass meal vouchers, medical and dental assistance, life insurance, and development programs. It’s important to note that the specific benefits may vary based on the role, location, and employment model, whether hybrid or remote. Candidates will receive comprehensive details about the benefit package during the recruitment process.
How to Apply
Individuals interested in pursuing a career with Atento can visit the company’s official careers portal. Applications for the Team Leader II role were made available on November 4, 2025, and will remain open until January 3, 2026. It is crucial for candidates to keep their registration information accurate and up-to-date, as this facilitates efficiency in the recruitment process.
Explore Exciting Career Opportunities at Atento in Brazil
Atento, a prominent leader in the Business Transformation Outsourcing (BTO) sector, is actively hiring across various regions in Brazil. Offering hybrid and remote work options, Atento is committed to combining technology with a strong emphasis on valuing its people. They are particularly focused on filling a leadership role in Santo André (SP), which offers a competitive salary and a range of attractive benefits.
Structured Selection Process for Team Leader II Position
The selection process for the Team Leader II role is meticulously designed to evaluate candidates’ skills through multiple stages. It begins with an online registration phase, followed by a general assessment. Potential candidates then undergo specific evaluations, including an Excel Assessment and a practical CASE resolution, which mimics real-world leadership challenges to gauge their problem-solving abilities.
Next, profiles that align closely with the role are shortlisted for an interview with HR and/or the Requisition Manager. This initial conversation focuses on the candidate’s past experiences and cultural alignment with Atento. If they successfully navigate all previous stages, candidates will proceed to the final step, which involves the hiring process and integration into the Atento team.
Job Description: Team Leader II Support/Audit in Santo André (SP)
The primary opening is for the Team Leader II Support/Audit position in Santo André (SP). This permanent role offers a salary of R$2,600 and requires a commitment of 200 hours per month, typically on a 5×2 scale with working hours set from 08:00 to 17:00, including fixed days off on weekends. Initially operating in a hybrid model, this role will involve in-person tasks at Av. Dom Pedro I, 530 – Vila America in Santo André, with the potential to transition to a home office setup post-probation.
Leaders in this position will oversee team performance, monitor key performance indicators (KPIs), analyze results, and provide necessary feedback. They will also manage schedules, track timesheets, and develop strategies for continuous operational improvement, effectively serving as the main liaison among clients, management, and team members.
About Atento: A Leader in BPO and BTO
Atento has established itself as a benchmark in the BPO (Business Process Outsourcing) field and is now successfully transitioning to BTO (Business Transformation Outsourcing). This innovative approach focuses on significantly enhancing customer experience, utilizing four key pillars: strategic consulting, advanced artificial intelligence, operational excellence, and a strong commitment to employee value. Atento believes that technology should enhance human potential, generating significant business impact through engaged and passionate specialists.
Essential Qualifications for Candidates
Applicants for the Team Leader II role in Santo André should have a background in higher education (either currently enrolled or completed) and proven experience in team leadership. Additionally, intermediate proficiency in Microsoft Office (particularly Excel, PowerPoint, Word, and Outlook) is expected. Ideal candidates will embody essential soft skills such as inspiring leadership, clear communication, discipline, autonomy, and a proactive approach, coupled with a strong team-oriented mindset.
Benefits of Joining Atento
While specific benefits for the Team Leader II role weren’t detailed, Atento is recognized for offering competitive compensation packages, typically including meal allowances, medical and dental benefits, life insurance, and professional development opportunities. These benefits may vary based on position, location, and employment model (hybrid or remote), with potential employees being informed of the comprehensive benefits package during the hiring process.
How to Apply for Opportunities at Atento
Those interested in pursuing a career with Atento can visit the company’s official careers portal. The application for the Team Leader II position was opened on November 4, 2025, and will remain available until January 3, 2026. It is crucial for candidates to maintain up-to-date and accurate information on the platform to facilitate the recruitment process.
